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Frequently Asked Questions

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What do the monthly fixed charges pay for?
The fixed charge is the minimum amount necessary to keep the entire water and wastewater system and services available for both home use and fire protection, including all necessary maintenance and upgrades.

What does the $2.80 usage charge pay for?
The water usage charge pays for the direct costs associated with physically delivering water.  (Each unit of water = 748 gallons for $2.80).

When is my meter read?
Meters will be read on or around the 1st of the month for the preparation of regular bills, and as required for the preparation of opening bills, closing bills and special bills.

Why am I billed if I don't live here full-time and/or I never use water?
We recognize that some property owners only use their homes occasionally. However, the water and wastewater systems must be continually maintained to ensure that when the home is used the systems are operational and can provide water, adequate production and storage capacities for fire protection, and are capable of accepting and treating wastewater. Failure to do so would result in inadequate water supply, fire danger, collection system spills and wastewater treatment plant overflows.

What do I do if I don't receive a bill in the mail?
Although the DIstrict cannot be responsible for the mail once the Utility bills are mailed, you can call the District office at (805) 227-6230 and someone will be glad to assist you with the status of your account.  Utility bills are sent on the first day of each month.  If you do not receive a bill by the 5th, please contact us.  Payments are always due on the 25th of each month.

What if I come to pay my bill in person and your office is closed?
If the office is closed, we have a night drop box located near the parking lot to the right of the building.  It is a yellow tube marked "Payments". 

What options are available for high consumption bills?
Payment arrangements can be made by calling the District office at (805) 227-6230 during normal business hours from 7:30 a.m. to 4:00 p.m.

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